Toast Hidden Rates & Fees
United States
Onboarding Fees
| Category | Description |
|
|
|---|---|---|---|
| On-site Day |
On-site installation day (8 hours) with a Toast-trained resource. Time can also be leveraged for manager and staff training or go-live support. Note: There may be additional fees incurred based on your request. Additional $750 travel fee for non-covered areas. |
$1,000/day |
$0 |
| Remote Day | A Toast-trained resource will be available for remote support for 8 hours within the defined time period: Monday-Friday between 7 a.m. - 9 p.m. local time. | $800/day | $0 |
| Non-Standard Hours | Additional $500 fee for after-hours work, weekend work, overnight stay, or national holiday. | $500/day/resource | $0 |
| Cable Termination | You are responsible for having all cables terminated prior to your installation. Cables that need to be terminated will be subject to this fee for onsite installations. | $50/termination | $0 |
| $2,400 | $0 | ||
Cancellation Fees
| Category | Description |
|
|
|---|---|---|---|
| Cancellations | Canceling or rescheduling an installation, training, or go-live less than seven (7) days before the scheduled appointment date. This fee will be assessed for every scheduled day. | $300/day/resource | $0 |
| Site Readiness | If a Toast-trained resource comes on-site and the location is not ready for installation, this will result in a cancellation of the current appointment as well as subsequent scheduled appointments. | $500 | $0 |
| $800 | $0 | ||
Post-Live Services Fees
| Category | Description |
|
|
|---|---|---|---|
| On-site Tech Support | A Toast-trained resource will be available to come on-site for a technical services appointment. | $140/hour | $0 |
| On-site After Hours or Holiday | A Toast-trained resource will be available to come on-site for an after-hours or holiday technical service appointment. Appointments scheduled to occur on a weekend or with a start time of 7 p.m. or later are considered after-hours. | $180/hour | $0 |
| Remote Tech Support | A Toast-trained resource will be available remotely for a technical services appointment. | $100/hour | $0 |
| Online Ordering Setup | One-hour consult with a Toast modules specialist to configure and train on Online Ordering settings and best practices. | $100 | $0 |
| Gift Card Conversion | Conversion of existing gift card liability into the Toast system. | $100 | $0 |
| Loyalty Conversion | Conversion of existing loyalty data into the Toast system. | $200 | $0 |
| Inventory Upsell | One-hour training call with a Toast modules specialist on inventory configuration and best practices. | $75 | $0 |
| Toast Tutor | A 30m discovery call, 2hr Custom training engagement, follow up email including training resources and session recording. Available for all Toast products. | $500 | $0 |
| On-site training | Up to an 8hr on-site training session to train on multiple products and agenda items to an individual or group of learners with a Toast Trainer. | $1000 | $0 |
| $2,395 | $0 | ||